Return and Exchange Policy

Introduction

At “Kalam” store (kalam.org), we strive to ensure the satisfaction of our customers. This policy outlines the terms and procedures related to returning or exchanging products purchased from our store.

1. Return Conditions

You can return the product within [number] days from the date of receipt, provided that the product is:

• In its original condition and unused.
• In its original undamaged packaging.
• Accompanied by the receipt or purchase invoice.

1. Acceptable Reasons for Returns

We accept returns for the following reasons:

• Damaged or defective product upon arrival: If the product arrives damaged or defective, please contact us as soon as possible.
• Product discrepancy: If the product you received differs from the product you ordered.

1. Return Procedures

• Contact Us: Please contact us via email at contact@kalam.org to inform us of your intention to return and provide necessary details.
• Return the Product: Return the product to the address we will provide you with all the required documents.
• Refund: Upon receiving and inspecting the product, we will refund the amount to the original payment method within [number] business days.

1. Shipping Fees

• Return due to our error: We will cover the shipping costs of the returned product.
• Return for other reasons: The customer is responsible for the shipping costs of the returned product.

1. Product Exchange

We can exchange the product with another available product, subject to the availability of the desired product.

1. Exceptions

We cannot accept returns for custom-made products or products that have been opened or used.